Option One: Reset all settings without erasing apps and data

You can reset your phone or tablet to its default settings without erasing apps or data. This type of reset will not erase security or language settings, accounts, personal data, or settings for your downloaded apps.

  1. Navigate to and open Settings, and then tap General management.
    Settings menu on a Samsung Galaxy device displaying the 'General management' option highlighted, with sub-options for 'Language and keyboard' and 'Date and time'.
  2. Swipe to and tap Reset, and then tap Reset all settings.
    Reset options screen on a Samsung Galaxy device showing the 'Reset all settings' option highlighted, with additional options below for resetting mobile network, Wi-Fi and Bluetooth, and accessibility settings.
  3. Review the information, and then tap Reset settings.
  4. Tap Reset to confirm. Your device will restart after a few moments.

Option Two: Factory reset to erase all apps and data

Before you perform a factory reset, be sure to back up your personal data, so you don’t lose it all.

  1. Navigate to and open Settings, and then tap General management.
  2. Swipe to and tap Reset, then tap Factory data reset, and then review the information.
    Galaxy phone screen showing 'Factory data reset' settings with a list of signed-in accounts including Gmail and Samsung email, indicating readiness for reset.
  3. When you’re ready, swipe to and tap Reset.
  4. Tap Delete all.
  5. If you have a security lock set, you will be asked to enter the credentials.
  6. From there, you will be required to enter your Samsung account’s password if you have added a Samsung account.
  7. Your device will reset; when it turns back on, it will start from the initial setup screen.